No contract shall be cancelled nor shall any goods, which are in accordance with the contract, be returned without the prior written approval of the seller and on terms to be determined at the absolute discretion of the seller.
Unless the seller at its discretion decides otherwise, if the seller agrees to accept the return of any such goods, then:
They must be unopened, in original packaging and in a resaleable condition. A goods return number obtained from the seller must be clearly shown on the returned parcels.
The goods to remain at the buyer's risk in all respects until received by the seller. The buyer will be liable for the cost of remedying any damage to the goods returned where such damage has, in the opinion of the seller, been caused by the goods being inadequately packaged by the buyer or through the buyer's fault.
The seller reserves the right to make a handling and restocking charge of up to 25% on goods which are returned if they were ordered in error or are no longer required. Any returns must be received within 30 days of good being despatched. Beyond that it is at the managers discretion.
Distance Selling Regulations
The terms and conditions of sale detailed below are provided for your information, in line with legislation contained in Consumer Protection (Distance Selling) Regulations 2000. This legislation covers items bought where there is no direct contact between the supplier and the consumer. It does not apply where goods are bought for business use, from showrooms, fairs or exhibitions.
Your contract is with:
Laser Media Supplies
9 Huntingdon Court
Tele : 01530 270757
Fax : 01530 270759
VAT Registration No. GB 485 6677 84
If you have any questions or complaints regarding the company, these can be addressed to the Customer Services Manager at the above address. The company will endeavour to acknowledge written complaints within 5 working days. The time it takes to reach complete resolution of complaints will be governed by the nature and complexity of the issue but we will endeavour to ensure that consumers are informed of the progress of complaints as appropriate.
Details of the specification, price and arrangements for payment of the goods purchased by distance selling are available on our web site , in our company publications and will also be provided on invoices despatched with order. The Laser Media Supplies sales team are happy to send a quote by fax or mail detailing specifications, or customers may want to print out copies of web orders for their records.
Distance Selling regulations allow for a cooling off period of 7 days from receipt of goods covered under the legislation. Customers may return specified goods without reason within this period for a refund. This excludes goods made to the consumer's specifications. It does not apply to goods intended for everyday consumption. Video recordings or computer software unsealed by the consumer are also excluded . Goods returned have to be complete and in a resalable condition including original packaging. The cost of returning and appropriately insuring the goods until satisfactory receipt at the company will be borne by the customer.
To cancel the contract under the terms of the Direct Selling legislation with the company the Customer Services Manager must be contacted in writing at the above address within 7 days of receipt of the goods. The customer will be required to return the goods to the company before a refund can be processed. The Customer Services department will then contact the customer with a RETURN TO MANUFACTURER number within 5 working days. This number must be quoted on all returned goods so that the goods can be properly identified . The company cannot be held responsible for goods returned without proper identification.
Customers based in the Channel Islands wishing to reclaim VAT paid on purchases must speak to a Telesales advisor before placing their orders. Buyers will not be able to reclaim VAT on orders placed via our Website.