Christmas/ New Year Opening Hours
We will be closed from 12pm on Friday 22nd December 2017. We reopen at 9am on Tuesday 2nd January 2018.
Any enquiries/orders during this time will be dealt with on 2nd January.
Any orders placed after 5pm on Thursday 21st December will likely be delivered week commencing 2nd January 2018 (subject to stock, certain exclusions may apply and for some products the cut off might be earlier on 21st or even the 20th - we will contact you if this is the case!).
If your opening hours are different then please let us know by entering a comment at checkout.
We would like to thank everyone for their custom during 2017 and wish everyone a Merry Christmas & a Happy New Year.
How much is delivery?
Please note all prices on our website exclude VAT as do the prices quoted in these delivery terms.
Standard Delivery is FREE OF CHARGE for orders over £40.00.
For orders of £39.99 and under, delivery will be charged at £4.95.
Most orders are delivered next day, however please allow 2 complete working days for delivery.
Please note if your order includes a K-Bins product, the threshold for free delivery is £100 and the delivery charge is £8.95 for orders under £100.
If you wish to upgrade to Guaranteed Next Working Day delivery, the delivery charge is £5 per order, regardless of value. Please place your order before 5pm Monday- Friday (We do not ship out on Bank Holidays). Please note this excludes K-Bins - please contact us for a quote on this.
Where do you deliver to?
Standard Delivery is to Mainland UK only, postcode exclusions apply, see below.
Customers in Northern Island, The Highlands, Islands & Offshore Postcodes
The delivery charge will be a flat £12 regardless of the value of your order for customers in the following postcodes:
BT, IM, GY, JE, TR1-27, TR93, PO30-41, AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
However if you are ordering from these postcodes and you wish to obtain a personalised delivery quote, please email email@example.com prior to ordering with the product codes, quantities and your postcode and we will see what we can do. For example if you are ordering something small & lightweight, we may be able to send it with Royal Mail cheaper instead.
Please allow an additional 2-3 working days for your order in these areas.
When will I receive my order?
Orders placed Monday to Friday before 5pm are typically delivered on the next working day, subject to stock availability, however please allow 2 working days.
The visibility of a 'green availability tick' on a product page does not guarantee that we have stock of a product; it just indicates that the product is likely to be available. If the item is urgent please contact us to check availability before ordering.
Kindly note we are unable to provide an exact time as to when your order will be delivered as this depends on the carrier and is beyond our control.
Can you send my order on a pre-10 or pre-12 delivery?
Certain items can be sent using a pre-10 or pre-12 delivery but this depends entirely on the item and time the order is placed. If you wish to use this service please contact us on 01530 270757 before placing your order to discuss your requirements. Pre-10 & Pre-12 delivery is excluded from our free delivery offer and is chargeable. Rates depend on item and service.
How will my order be delivered?
Orders may not necessarily arrive in one consignment, although we do try to send all items together. We use a mixture of Royal Mail and various carriers including UPS, UKMail & DPD to deliver orders.