Covid-19

Laser Media Supplies is still accepting orders as we are an online only retailer but due to the outbreak of COVID-19 and government restrictions, we are running at reduced capacity. Stock levels and availability of products may be reduced due to the supply chain issues and closures, especially as time passes. We will try to keep our website updated and of course contact you if your order is affected. We also ask that you allow a little longer for your order to arrive. Please bear in mind couriers and delivery drivers have their own procedures to follow and so parcels may be left safe/outside. We strongly advise that customers advise of a’’ leave safe place’’ in the comments section of their order.
No staff members are showing signs of Covid-19 nor have been into contact with anyone displaying symptoms. This situation is ever changing and we want to do what we can to help stop the spread. Therefore from 24/03/20, there will only be a minimum number of staff in the office and possibly reduced hours and telephone answering. We politely request all customers email through any queries to info@lasermediasupplies.co.uk during this time.
We will update this page as and when necessary.
We thank all of our customers for their support and hope you all stay safe and well.
Laser Media Supplies
lasermediasupplies.co.uk
ybuy.co.uk

Delivery 

 

FOR FULL CHRISTMAS OPENING HOURS / DELIVERY DATES INFO PLEASE CLICK HERE OR CALL US

 

 

 


 

 

How much is delivery?

Please note all prices on our website exclude VAT as do the prices quoted in these delivery terms.

Standard Delivery is FREE OF CHARGE for orders over £40.00.

For orders of £39.99 and under, delivery will be charged at £4.95.

Most orders are delivered next day, however please allow 2 complete working days for delivery, especially if your order includes furniture/bulky/unusual items. Kindly note furniture/bulky items are usually sent on a 'kerbside delivery' basis and may arrive on a pallet. The drivers will usually not deliver these items inside a building.

Please note if your order includes a K-Bins product, the threshold for free delivery is £100 and the delivery charge is £8.95 for orders under £100.

If you wish to upgrade to Guaranteed Next Working Day delivery, the delivery charge is £5 per order, regardless of value. Please place your order before 5pm Monday- Friday (We do not ship out on Bank Holidays). Please note this excludes K-Bins - please contact us for a quote on this.

 

Where do you deliver to?

Standard Delivery is to Mainland UK only, postcode exclusions apply, see below.

 

Customers in Northern Island, The Highlands, Islands & Offshore Postcodes

The delivery charge will be a flat £12 regardless of the value of your order for customers in the following postcodes:

BT, IM, GY, JE, TR1-27, TR93, PO30-41, AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

However if you are ordering from these postcodes and you wish to obtain a personalised delivery quote, please email sales@lasermediasupplies.co.uk prior to ordering with the product codes, quantities and your postcode and we will see what we can do. For example if you are ordering something small & lightweight, we may be able to send it with Royal Mail cheaper instead. 

Please allow an additional 2-3 working days for your order in these areas.

 

When will I receive my order?

Orders placed Monday to Friday before 5pm are typically delivered on the next working day, subject to stock availability, however please allow 2 working days. 

Items such as furniture & K-Bins may take slightly longer to arrive as they are often sent direct from the manufacturer (allow 2-5 days.) Any orders placed after 5pm, on weekends or on public holidays will be processed the next working day.

The visibility of a 'green availability tick' on a product page does not guarantee that we have stock of a product; it just indicates that the product is likely to be available. If the item is urgent please contact us to check availability before ordering.

Kindly note we are unable to provide an exact time as to when your order will be delivered as this depends on the carrier and is beyond our control.

 

Can you send my order on a pre-10 or pre-12 delivery?

Certain items can be sent using a pre-10 or pre-12 delivery but this depends entirely on the item and time the order is placed. If you wish to use this service please contact us on 01530 270757 before placing your order to discuss your requirements. Pre-10 & Pre-12 delivery is excluded from our free delivery offer and is chargeable. Rates depend on item and service.

 

How will my order be delivered?

Orders may not necessarily arrive in one consignment, although we do try to send all items together. We use a mixture of Royal Mail and various carriers including UPS, UKMail & DPD to deliver orders.

YBUY.CO.UK

YBUY.CO.UK

Shortly, lasermediasupplies.co.uk will begin re-directing to our new site ybuy.co.uk.

Get 5% off your first order at YBUY.CO.UK with code ‘FIRST5’.
As ybuy operates on a new platform, unfortunately you will need to re-register on the new site before placing your order.

YBUY.CO.UK has added benefits such as a quick order form, Store your printers (and therefore see original supplies & pricing for that machine easily), A better and more frequently updated ink & toner finder, Store your favourite products, An increased product range with products being added quicker, with better pricing and more product information and more accurate search results.

Both sites will be running alongside each other and you are free to order off either but from early 2020, lasermediasupplies.co.uk will begin redirecting to ybuy.co.uk so we encourage users to move over as soon as possible. As ybuy operates on a new platform, unfortunately you will need to re-register on the new site before placing your order. If you wish us to do this for you then please let us know as we want to help make the move as smooth as possible. If you hold a credit account with us, please contact us to set you up - please do not register yourself.

If you need us to talk you through the process, show you the features of the website or if you experience any issues then please give us a call us on 01530 270757 or send us an email sales@lasermediasupplies.co.uk. We would like to clarify that we are still operating under the business name Laser Media Supplies, it is just the website has changed. All other aspects of business remain the same, including the staff! 

Thank you for your continued support.