Terms & Conditions
General Notes about Loyalty Points: Loyalty points are being discontinued from 21/10/19. You can no longer earn points on purchases. To compensate customers for the loss of the loyalty points we have reduced our pricing on Ink & Toners slightly. Any customers will remaining loyalty points will still be able to redeem them until 1st January 2020 (unless they were due to expire before then anyway). Points are worth 1p each. Points can only be redeemed online. The option to redeem points will become available when completing checkout if you have valid points and are signed in correctly. You can view how many points you have by signing into your account. Loyalty points are tied to the registered email address. Points have a 3 month expiry date from date of receiving. Points can only be spent online. Points are only awarded once an order is accepted & completed by us. There is no cash or other alternative to loyalty points & points cannot be used in combination with any other offer. We take no responsibilty for loyalty points not awarded for whatever reason & they cannot be added on at a later date, back dated or combined with other users. Loyalty points are not awarded on VAT or carriage. Customers with credit accounts who go over the standard 30 day terms will have their loyalty points wiped without notice. We reserve the right to alter or withdraw the scheme at any time without notice or reward to customers. Consumer Terms and Conditions Every quotation, pro-forma invoice, price list or other similar document made or issued by Laser Media Supplies("the company") is made or issued subject to these General Terms and Conditions of Sale. These terms and conditions do not affect consumers' statutory rights as contained in current legislation governing the relationship between consumers and businesses. Definitions Acceptance of Orders Product Specifications Payment Despatch Delivery Damages and Shortages Cancellation/ Returns Unless the seller at its discretion decides otherwise, if the seller agrees to accept the return of any such goods, then: They must be unopened, in original packaging and in a resaleable condition. A goods return number obtained from the seller must be clearly shown on the returned parcels. The goods to remain at the buyer's risk in all respects until received by the seller. The buyer will be liable for the cost of remedying any damage to the goods returned where such damage has, in the opinion of the seller, been caused by the goods being inadequately packaged by the buyer or through the buyer's fault. The seller reserves the right to make a handling and restocking charge of up to 25% on goods which are returned if they were ordered in error or are no longer required. Any returns must be received within 30 days of good being despatched. Beyond that it is at the managers discretion. PLEASE NOTE CERTAIN ITEMS INCLUDING FURNITURE MAY BE NON-RETURNABLE, PLEASE CHECK BEFORE ORDERING. Ownership and Risk Warranty & Returns Product Misuse Force Majure Liability Distance Selling Regulations Your contract is with: Tele : 01530 270757 VAT Registration No. GB 485 6677 84 If you have any questions or complaints regarding the company, these can be addressed to the Customer Services Manager at the above address. The company will endeavour to acknowledge written complaints within 5 working days. The time it takes to reach complete resolution of complaints will be governed by the nature and complexity of the issue but we will endeavour to ensure that consumers are informed of the progress of complaints as appropriate. Details of the specification, price and arrangements for payment of the goods purchased by distance selling are available on our web site , in our company publications and will also be provided on invoices despatched with order. The Laser Media Supplies sales team are happy to send a quote by fax or mail detailing specifications, or customers may want to print out copies of web orders for their records. Distance Selling regulations allow for a cooling off period of 7 days from receipt of goods covered under the legislation. Customers may return specified goods without reason within this period for a refund. This excludes goods made to the consumer's specifications. It does not apply to goods intended for everyday consumption. Video recordings or computer software unsealed by the consumer are also excluded . Goods returned have to be complete and in a resalable condition including original packaging. The cost of returning and appropriately insuring the goods until satisfactory receipt at the company will be borne by the customer. To cancel the contract under the terms of the Direct Selling legislation with the company the Customer Services Manager must be contacted in writing at the above address within 7 days of receipt of the goods. The customer will be required to return the goods to the company before a refund can be processed. The Customer Services department will then contact the customer with a RETURN TO MANUFACTURER number within 5 working days. This number must be quoted on all returned goods so that the goods can be properly identified . The company cannot be held responsible for goods returned without proper identification. Customers based in the Channel Islands wishing to reclaim VAT paid on purchases must speak to a Telesales advisor before placing their orders. Buyers will not be able to reclaim VAT on orders placed via our Website. E&OE Business Terms and Conditions Definitions Conditions No variation or addition to these conditions shall be effective unless agreed in writing by the seller. No contract for the sale of goods shall arise until the seller despatches the goods to the buyer or the buyer notifies the seller in writing of its acceptance of the seller's quotation (whichever shall first occur). Acceptance of delivery of goods shall be deemed conclusive evidence of the buyer's acceptance of these conditions. Nothing in these conditions shall affect the statutory rights of any consumer. Prices The seller reserves the right to revise prices prior to despatch of goods to reflect any direct or indirect increase in costs . If the seller revises the price the buyer must be informed prior to despatch and have the option to cancel the order. If the buyer cancels the order due to price revision any money they have paid will be refunded in full. All prices are exclusive of VAT and charges for packing, postage and carriage plus VAT which shall be paid in addition. In the case of consumer sales, payment must be made in full before despatch of any goods. In the case of other sales, payment is due in full on the terms of credit agreed which shall not be more than 30 days from the date of invoice. Time for payment shall be of the essence and any failure to pay shall entitle the seller at its option to treat the contract as repudiated by the buyer or to delay delivery until paid (in addition to any other remedy). If any act or proceedings shall be commenced in which the buyer's solvency is concerned, all moneys under any transaction covered by these conditions shall become immediately due and payable. Warranty and Liability Delivery Failure by the buyer to pay for any instalment or delivery when due shall entitle the seller to withhold further deliveries and the buyer shall be liable for any costs incurred by the seller relating to such goods which the seller is then entitled to withhold. Delivery of the goods shall be made to buyer's address and the buyer shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery. Ownership and Risk The seller remains the owner of the goods affected by the contract until the seller has been paid in full for such goods. If any payment due under these conditions is overdue in whole or in part, the seller may without prejudice to any of its other rights recover and/or re-sell the goods or any of them and may enter the buyer's premises, with his permission hereby confirmed as a condition of contract, by its servants or agents to recover the goods and the buyer shall be liable for all the seller's costs of so doing. If the buyer is a consumer and wishes to reject any of the goods which are not in accordance with the contract, the buyer must promptly gives notice of rejection to the seller and make the goods available for collection by the seller. In the case of any other sale the buyer shall inspect the goods immediately upon delivery and shall notify the seller within five days of delivery if the goods are damaged or do not comply with the contract. If the buyer fails to do this, he is deemed to have accepted the goods. Any goods in respect of which any claim or defect or damage is made shall be preserved by the buyer intact together with the original packing at the buyer's risk and either: Force Majeure No waiver Liability These conditions shall be construed in accordance with English law. These conditions do not affect your statutory rights.
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